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✏️ Can I Modify or Cancel My Order?
We know little mix-ups happen—we’ve all been there! 💛 Here’s how order changes work:. 🧵 Special Order ItemsSpecial order pieces head into production almost right after your order is placed, so we’re unable to cancel or make changes once they’ve ent
🖌️What happens if I miss-spell a personalized product?
🖌️ Changes After Placing an OrderOnce your order is placed, our designers get right to work, hands-on and working around the clock to create your special pieces as quickly as possible. ✨🐾. Because things move quickly behind the scenes, there’s only
✨Can I change the design to appear differently than shown in the photos?
We’re so happy you want your personalized piece to feel just right for your pup! 💛🐾. At this time, we’re unable to accommodate special requests or changes once personalized items have been submitted. Please also note that special requests can’t be
❌ I Received the Wrong Item or Something Is Missing. What Do I Do?
Oh no—we definitely want to make this right for you. 💛🐾. If you received the wrong item or something is missing from your order, please reach out to us at [email protected] or through our Contact Us form, and our team will be happy to help resol
💔 My Item Arrived Damaged or Defective
If your item arrives damaged or has a manufacturer’s defect within 30 days of delivery, we’re here to help make it right. 💛🐾. Please email a photo of the issue to [email protected], and our team will take care of the rest and get things sorted a