If you are requesting an order change, or address change, please provide your order number, along with the changes, so we are able to update the order as quickly as possible.

All customer service is conducted via email

Lane&Leash

We&#x2019;re so happy you want your personalized piece to feel just right for your pup! &#x1F49B;&#x1F43E;At this time, we&#x2019;re unable to accommodate special requests or changes once personalized items have been submitted.Please also note that special requests can&#x2019;t be applied to collaboration items.Our team takes great care to create each personalized piece exactly as shown in the product photos&#x2014;so what you see is what your pup will receive, made with love and attention to detail. &#x1F389;

We’re so happy you want your personalized piece to feel just right for your pup! 💛🐾. At this time, we’re unable to accommodate special requests or changes once personalized items have been submitted. Please also note that special requests can’t be

✨Can I change the design to appear differently than shown in the photos?

Order

✨ Shipping + Delivery — Curated With Care

🌍 Do you ship internationally?

✨ Shipping Options

➡What happens if my package is returned to you?

✨ How will I know if an item is on backorder?

🔄 Lost in Transit — What to Do

Shipping

↪Return

🔄Exchange

💳Refunds

Returns

✏️ Can I Modify or Cancel My Order?

🖌️What happens if I miss-spell a personalized product?

❌ I Received the Wrong Item or Something Is Missing. What Do I Do?

💔 My Item Arrived Damaged or Defective

🌎 Where are your products made?

🧵 What does “Special Order Item” mean?

Product

💳 Can I Use More Than One Promo Code?

Discounts and Promos

✨Can I change the design to appear differently than shown in the photos?Updated 2 months ago