If you are requesting an order change, or address change, please provide your order number, along with the changes, so we are able to update the order as quickly as possible.

All customer service is conducted via email

Lane&Leash

<div data-turn-id-container="request-WEB:f68096fe-510a-4bb8-9420-0268ee44357a-12" data-is-intersecting="true" id="isPasted"><section dir="auto" data-turn-id="request-WEB:f68096fe-510a-4bb8-9420-0268ee44357a-12" data-testid="conversation-turn-26" data-scroll-anchor="false" data-turn="assistant"><div data-message-author-role="assistant" data-message-id="1021b4ca-1650-4d42-8845-b6d23f311ae8" dir="auto" data-message-model-slug="gpt-5-3-mini" data-turn-start-message="true" tabindex="0"><p data-start="0" data-end="128">If your item arrives damaged or has a manufacturer&#x2019;s defect within 30 days of delivery, we&#x2019;re here to help make it right. &#x1F49B;&#x1F43E;</p><p data-start="130" data-end="280">Please email a photo of the issue to <strong data-start="167" data-end="191"><a data-start="169" data-end="189" rel="noopener">orders@cadenlane.com</a></strong>, and our team will take care of the rest and get things sorted as quickly as possible.</p><p data-start="282" data-end="359">Just a friendly note: we&#x2019;re unable to cover normal wear and tear over time.</p><p data-start="361" data-end="520" data-is-last-node data-is-only-node>We want every piece to arrive in perfect shape, ready for all the cozy, everyday moments with your pup, and we&#x2019;ll always do our best to make sure that happens. &#x2728;</p></div></section></div><p><br></p>

If your item arrives damaged or has a manufacturer’s defect within 30 days of delivery, we’re here to help make it right. 💛🐾. Please email a photo of the issue to orders@cadenlane.com, and our team will take care of the rest and get things sorted a

💔 My Item Arrived Damaged or Defective

Order

✨ Shipping + Delivery — Curated With Care

🌍 Do you ship internationally?

✨ Shipping Options

➡What happens if my package is returned to you?

✨ How will I know if an item is on backorder?

🔄 Lost in Transit — What to Do

Shipping

↪Return

🔄Exchange

💳Refunds

Returns

✏️ Can I Modify or Cancel My Order?

🖌️What happens if I miss-spell a personalized product?

✨Can I change the design to appear differently than shown in the photos?

❌ I Received the Wrong Item or Something Is Missing. What Do I Do?

🌎 Where are your products made?

🧵 What does “Special Order Item” mean?

Product

💳 Can I Use More Than One Promo Code?

Discounts and Promos

💔 My Item Arrived Damaged or DefectiveUpdated 2 months ago