If you are requesting an order change, or address change, please provide your order number, along with the changes, so we are able to update the order as quickly as possible.

All customer service is conducted via email

Lane&Leash

<div data-turn-id-container="request-WEB:f68096fe-510a-4bb8-9420-0268ee44357a-19" data-is-intersecting="true" id="isPasted"><section dir="auto" data-turn-id="request-WEB:f68096fe-510a-4bb8-9420-0268ee44357a-19" data-testid="conversation-turn-40" data-scroll-anchor="false" data-turn="assistant"><div data-message-author-role="assistant" data-message-id="aacf84d6-085e-4eff-a4aa-5ea84d3adf08" dir="auto" data-message-model-slug="gpt-5-3" data-turn-start-message="true" tabindex="0"><p data-start="0" data-end="94"><span style="font-size: 16px;">Some pieces are made just for your pup&#x2014;crafted with extra care and a whole lot of love. &#x1F920;&#x1F43E;</span></p><p data-start="96" data-end="236" data-is-last-node data-is-only-node><span style="font-size: 16px;">These <strong data-start="102" data-end="125">Special Order Items</strong>, including select personalized designs, are created specifically for your order and are considered final sale.</span></p></div></section></div><p><br></p>

Some pieces are made just for your pup—crafted with extra care and a whole lot of love. 🤠🐾. These Special Order Items, including select personalized designs, are created specifically for your order and are considered final sale.

🧵 What does “Special Order Item” mean?

Product

✨ Shipping + Delivery — Curated With Care

🌍 Do you ship internationally?

✨ Shipping Options

➡What happens if my package is returned to you?

✨ How will I know if an item is on backorder?

🔄 Lost in Transit — What to Do

Shipping

↪Return

🔄Exchange

💳Refunds

Returns

✏️ Can I Modify or Cancel My Order?

🖌️What happens if I miss-spell a personalized product?

✨Can I change the design to appear differently than shown in the photos?

❌ I Received the Wrong Item or Something Is Missing. What Do I Do?

💔 My Item Arrived Damaged or Defective

Order

🌎 Where are your products made?

💳 Can I Use More Than One Promo Code?

Discounts and Promos

🧵 What does “Special Order Item” mean?Updated 2 months ago