↪ReturnUpdated 3 months ago

↪ Start your return here! 🐾💌

💛 Returns Made Simple
We totally understand—sometimes a piece just isn’t the right fit! If you need to send something back, here’s how it works:

✅ What Can Be Returned?
To be eligible for a return, your item should be:

• Unused
• Unwashed
• In its original packaging
• With original tags attached

If it looks just as fresh as the day it arrived, you’re good to go! ✨

🚫 What’s Final Sale?
The following items are not eligible for return:

• 📦 Special Order Items
• Personalized items
• Gift Cards
• Gift Boxes
• All sale items
• All international orders
• Items purchased at pop-up events

⏳ Return Timeframes
We offer two return windows:

• Within 20 days of fulfillment: Eligible for a refund to your original form of payment
• 21–45 days after fulfillment: Eligible for store credit only
• After 45 days: We’re unable to offer a refund or store credit

A quick note: return shipping label costs will be deducted from your refund (store credit waives this fee). Once a refund is issued to your original payment method, we’re unable to switch it to store credit.

💛 Late or Missing Refunds
We want every return experience to feel smooth and fair for everyone in our pack 🐾

We’re only able to issue refunds for items that meet our return guidelines. Unfortunately, we cannot accept items that are:

• Washed or worn
• Stained
• Returned with odors
• Covered in pet hair
• Damaged
• Missing original tags
• Marked final sale
• Outside the return window

Items that don’t meet these requirements will be donated or responsibly recycled.

Thank you for helping us keep our return process fair and consistent for everyone. If you’re ever unsure before sending something back, we’re always happy to help! 💕

Lane&Leash is not required to issue store credit or refunds for items that do not meet our return policy.